CUSTOMER SERVICE

 

CUSTOMER SATISFACTION IS OUR TOP PRIORITY FOR US, BECAUSE YOUR SUCCESS IS OUR SUCCESS.

OUR CUSTOMER SERVICE STARTS THE MOMENT YOU BECOME A MEMBER, AND WE PROMISE TO PROVIDE PROMPT,

COURTEOUS SERVICE FOR ALL YOUR NEEDS AND CONCERNS.

 

CUSTOMER ACTIVATION

AFTER CUSTOMER CREATED ACCOUNT AT WWW.BANJULUSA.COM, WE WILL REVIEW YOUR DOCUMENTS FOR MAXIMUM 7 DAYS.

 

PAYMENT

WE ACCEPT CREDIT CARD ONLY

 

PRE AUTHORIZATION

WE PRE-AUTHORIZE EACH ORDER'S TOTAL AMOUNT INCLUDING ESTIMATED SHIPPING COST. PLEASE BE ADVISE THAT

WE WILL REVISE YOUR SHIPPING COST ONCE WE RECIEVED YOUR PACKAGE INFORMATION FOR CORRECT SHIPPING COST.

 

SHIPPING FEE

BANJUL SHIPS VIA FEDEX. SHIPMENTS ARE SENT OUT DAILY FROM MONDAY THROUGH FRIDAY. (HOLIDAY EXCLUDED)

 

SHIPPING CHOICES

ALL ORDERS PLACED BEFORE NOON WILL BE PROCESSES AND SHIPPED THAT SAME DAY,

BUT PLEASE BE ADVISED SHIPPING DELAYS MAY OCCUR AND IT MAY TAKE UP TO APPROXIMATELY 3 BUSINESS DAY TO PROCESS

YOUR ORDER.

 

* PLEASE ADVISED THAT OUR DEFAULT SHIPPING REQUIRES "SIGNATURE REQUIRE". IF CUSTOMER WANT TO REMOVE THIS OPTION, WE DON'T TAKE ANY RESPOSBILITY FOR LOST PACKAGES.

* WE DON'T SHIP VIA USPS